Customer Success Specialist - Bengaluru, India - KASPLO INTERNET PVT LTD

Description

Overview:

TheCustomer Success Specialist plays a critical role in drivingcustomer satisfaction and retention. They are responsible forensuring that customers derive maximum value from our products orservices and act as trusted advisors building strong relationshipswith customers to promote loyalty andadvocacy.

KeyResponsibilities:

• Onboardnew customers ensuring a seamless and positiveexperience.
• Proactively engage with customersto understand their needs and identify opportunities for upsellingor crossselling.
• Provide product demonstrationsand training to customers helping them utilize the producteffectively.
• Act as a primary point of contactfor customer inquiries providing timely and effectiveresolutions.
• Monitor customer usage andengagement identifying atrisk customers and taking proactivemeasures to mitigate churn.
• Collaborate withsales marketing and product teams to drive customer successinitiatives and product improvements.
• Developand maintain strong customer relationships through regularcommunication and checkins.
• Collect and analyzecustomer feedback to identify trends and areas forimprovement.
• Support the development ofcustomer success resources and bestpractices.
• Conduct regular business reviewswith customers to assess satisfaction and uncover opportunities foradditionalvalue.

RequiredQualifications:

• Bachelorsdegree in Business Marketing or relatedfield.
• Proven experience in a customerfacingrole such as customer success account management orsales.
• Excellent communication andinterpersonal skills.
• Strong problemsolvingabilities and a customercentricmindset.
• Proficiency in CRM software and othercustomer management tools.
• Technical aptitudeto understand and effectively communicate product features andbenefits.
• Ability to prioritize and managemultiple tasks effectively.
• Strongorganizational and timemanagementskills.
• Experience in analyzing and presentingcustomer success metrics.
• Ability to thrive ina fastpaced and dynamicenvironment.

customerservice,communication,crm,customer successmanagement