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    • Customer Service Manager - Bikaner - DigiRecruitx

    DigiRecruitx
    DigiRecruitx Bikaner

    1 month ago

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    Description

    As a User Experience Executive, you will be at the core of our customer-centric approach. You will work closely with all stakeholders to drive business success by ensuring that you accurately represent our values, mission, and brand image.

    Key Responsibilities:

    • Customer Support Management: Respond promptly to incoming customer queries via multiple channels, prioritizing user satisfaction.
    • Product Knowledge Development: Develop a comprehensive understanding of our product offerings to provide accurate and effective solutions to user pain points.
    • Cross-Functional Collaboration: Collaborate with various teams to gather customer feedback and implement continuous improvement initiatives.
    • Timely Response: Ensure swift response times to customer inquiries, maintaining exceptional customer experience.
    • User Journey Analysis: Proactively review and optimize the user journey to identify areas for improvement.
    • Consultative Support: Employ a consultative approach to help customers overcome challenges and achieve their objectives, delivering top-tier service.
    • Process Optimization: Leverage automation and develop efficient workflows to streamline processes and enhance job productivity.
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