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- Technical degree preferably in Computer Science.
- Overall experience of more than 5 years with 3 years in product management. Must have a focus on chatbot or conversational AI products (preferable) or experience on enhancing customer experiences
- Strong analytical skills and the ability to make data-driven decisions.
- Excellent communication and collaboration skills.
- Understanding of SaaS and cloud based products
Chatbot Product Manager - Mumbai, India - iimjobs
Description
Chatbot Product Manager - Financial ServicesKey Responsibilities:
Product Roadmap:
Develop and maintain a comprehensive product roadmap, outlining feature releases, enhancements, and iterations for the chatbot. Collaborate with development teams to prioritize and execute on the product roadmap, ensuring timely delivery of high-quality chatbot features.
User Experience:
Champion a seamless and intuitive user experience to create user- friendly interfaces and interactions within the chatbot.
Stakeholder management:
Collaborate with cross-functional teams to define the chatbot product strategy, evaluate stakeholder requirements and ensure end to end delivery of their requirements
Data Analysis:
Monitor and evaluate chatbot performance, identifying opportunities for improvement and optimization in order to reach certain business metrics
Communication:
Regularly communicate product updates, milestones, and key performance indicators to stakeholders, ensuring alignment with company objectives.
User Feedback:
Collect and analyze user feedback to continuously enhance the chatbot's capabilities and responsiveness to user needs.
Market Research and competition benchmarking:
Stay abreast of industry trends, emerging technologies, and competitor offerings
Qualifications: