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- Grow the business in terms of topline & bottom-line for the Zone.
- Develop & execute annual operating plan - revenue & cost planning and forecasting
- Analyze customer feedback, draw business intelligence, review benefits of core services being offered and ensure high client satisfaction level -Setup a system that delivers high customer retention
- Recruit, train & develop a client servicing team which is need sensitive, has a consultative selling approach & is proactive at offering highest level of customer delight
- Ensure timely delivery of services to clients
- Setup a system that delivers high customer retention.
- Customer satisfaction and Quality oriented mindset
- Good communication and presentation skills
- Good logical reasoning ability and attention to detail
- Good data analysis skills and understanding of technology to drive business solutions
- Strong with MS Office tools, especially Excel, PowerPoint, and Word
- Ability to multi-task and work in a fast-paced environment
AVP - Client Servicing & Operations Management - Telecom/eCommerce/Media (5-8 yrs) - Mumbai, India - iimjobs
Description
Position :
AVP - Client Servicing and Operations Management
Location :
Mumbai
About Company :
Company is one of India's largest online B2B marketplace, connecting buyers with suppliers.
With a large market share of the online B2B Classified space in India, the channel focuses on providing a platform to Small & Medium Enterprises (SMEs), Large Enterprises as well as individuals.
Key Responsibility Areas :
Qualifications :
Education and experience - MBA with 5-6 years of work experience and passed out of well-recognized institutes. Prior e-commerce and telecom experience will be an added advantage
Skill Sets :
Team size - 50+ on roll employees