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- Reduce RTOs and other operational inefficiencies
- Design merchant facing products to solve frauds & overcharging
- Work with logistics companies, design their performance improvement plans
- Redesigning teams and processes as we scale
- Report to the head of the function
- Work with a 30+ member Ops team + 2 team leads to drive projects
- Strong analytical problem solving ability
- Thinking 1st principles
- Ability to work with a team to identify problems, design & implement solutions
- Design & model solutions, evaluate prioritization & tradeoffs
- Work cross functionally across the organization to drive projects
- Ability to lead teams & get the best out of them
- High ownership mindset
- The DNA of getting hands dirty, talk to customers to drive real insights and solutions
- 2 years of experience in solving problems
- Has driven execution of projects in the past
- Has worked collaboratively with crossfunctional teams
Program Manager - Bangalore, India - iimjobs
Description
Program Manager - Operations - Fulfillment & Merchant - IIT/IIM/BITS/FMS/XLRI
Hiring for the role of Program Manager - Operations, Fulfillment & Merchant Experience for a fast-growing B2B platform based out in Bangalore.
Position Overview:
We're looking to hire strong problem solvers and project leaders to join us in our journey as we embark on our next phase of growth.
The following are only a few function-specific problems:
Key Responsibilities:
Key competencies & Skill-sets:
Ideal Background: