Customer Success Manager - Gurugram

Only for registered members Gurugram, India

11 hours ago

Default job background
₹1,200,000 - ₹2,800,000 (INR) per year *
* This salary range is an estimation made by beBee
Key Responsibilities: · Lead client onboarding and implementation process · Build and maintain strong client relationships · Understand business needs and align IT solutions accordingly · Act as the single point of contact for client queries and escalations · Manage renewals, ups ...
Job description

Key Responsibilities:

  • Lead client onboarding and implementation process
  • Build and maintain strong client relationships
  • Understand business needs and align IT solutions accordingly
  • Act as the single point of contact for client queries and escalations
  • Manage renewals, upsell, and cross sell opportunities
  • Track customer success KPIs and share performance reports

Key Skills:

  • Customer Success / Account Management experience
  • Strong communication and stakeholder management
  • Knowledge of IT services and solutions
  • Problem solving and coordination skills


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