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- Understands the product technologies to be used and applies them appropriately. Knowledge and hands-on experience of Oracle CC&B, C2M, MDM, MWM, WAM, etc.
- Provides leadership and management representation to the Client and the project team; creates strong morale and spirit within his/her team.
- Plans, facilitates, and leads various types of analysis sessions; able to influence the direction of a customer management group in/outside those sessions.
- Analyzes requirements, defines solution parameters and specifications.
- Documents analysis sessions, fit/gap requirements, and produces and guides the approval of decision sheets.
- Leads the design process; facilitates design workshops.
- Reviews and understands multiple designs and ensures formation of a creative and cohesive solution.
- Assesses business and technical impacts of proposed solutions.
- Conceptualizes a solution of significant scope, across multiple business processes.
- Manages the client's expectations so that the resultant system meets their budget and time constraints.
- Promotes industry-wide best practices.