Area Air Logistics Operational Care Manager - Chennai, India - Kuehne+Nagel

Description

You will be part of our Air Logistics team, adding your expertise + skills to the delivery of customer + operational excellence.

Your Role

You are responsible for the delivery of operational excellence through your Operational Care (OCC) team by providing leadership + direction, while continuously optimizing production costs.

Your Responsibilities

• To ensure operational excellence through high quality shipment management + export/import services.

● To drive collaboration between Customer Care locations (CCL), Revenue Care (RCC), Sales, Systems +
Processes to deliver a great customer experience, along with developing of new + existing customer targets.
● To ensure supplier relationships are created + pro-actively managed ensuring delivery to service level
agreements (SLA) + Preferred Carrier Partners (PCP).
● To drive air logistics procurement + carrier relation management, developing pricing strategies by liaising
on pricing + RFQ preparation, maintaining + strengthening such relationships on the most senior levels.

• To actively manage interfaces + the exchange of information + knowledge across the organization.

● To contribute as process owner to continuous improvements of processes + controls for lean processes
focusing on cost effectiveness + productivity.

• To optimize proceedings to ensure the development of operational targets.
• To undertake the responsibilities as the local Dangerous Goods Coordinator.

Your Skills and Experiences