- The person will report to the Solution Architect. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.
- Support, monitor and manage bots and automated processes in Blue Prism
- Develop RPA solutions using Blue prism
- Monitor performance of robots to identify opportunities for improvement
- Perform root cause analysis and apply permanent fix
- Support and resolve incidents within the service target agreed with the Business
- Ensure all incidents are managed end-to-end
- Conduct second-level support
- Support the preparation of KPIs to report on Service Delivery performance
- Liaise with country teams on control related queries
- Support different countries to conduct periodic review of automation
- Track system usage and make recommendations for improvement
- Test software robots and deployment plans as necessary.
- Develop training manuals if necessary.
- Software development experience but have some knowledge on RPA Tools (Advantage if they are in UiPath and Blue Prism/Automation anywhere)
- Strong Verbal and Written Communication and Interpersonal Skills.
- Ability to quickly learn new concepts and software is necessary
- Good understanding of Object Oriented Programming
- Sound understanding of SQL
- Ability to work effectively with cross - functional teams
- Strong analytical and problem solving skills and ability to think creatively to solve complex problems
- Candidate should be a self-motivated, independent, detail oriented, responsible team player
- Candidates with backlog are not eligible
- Should be graduate or postgraduate in Computer Science or IT
- Should have basic knowledge of RPA
- Certification in any RPA tool is an added advantage
- Individual Contributor
- Internal team
- External stakeholders
- Process Monitoring: Ensure smooth RPA process execution by monitoring bots and resolving issues promptly.
- Maintenance & Upgrades: Keep RPA software up-to-date and implement improvements to enhance efficiency.
- Incident Management: Respond to incidents, coordinate solutions, and provide status updates.
- Documentation: Maintain detailed records of RPA processes, changes, and troubleshooting steps.
- Performance Optimization: Monitor and enhance process performance for speed and accuracy.
- User Support: Assist users with RPA-related inquiries and provide training when needed.
- Security & Compliance: Ensure RPA processes adhere to security and compliance standards.
- Change Management: Manage changes to RPA configurations and processes with minimal disruption.
- Process Improvement: Identify and implement opportunities to refine and expand automation.
- Reporting: Generate reports, analyze data, and provide insights for process enhancement.
- Our values lie at the core of our mission and vision. We believe that it's our people who make our company what it is. We believe in:
- Safety
- Integrity
- Innovation
- Learning & Development
- Open & Transparent
- Performance Orientation
-
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Walkin Interview - Mumbai, India - Rentokil Initial
Description
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