Workforce Analyst, Transcripts - Hyderabad

Only for registered members Hyderabad, India

1 week ago

Default job background
Full time

Job summary

The Workforce Analyst will monitor overall performance through real-time changes on schedules built by the Lead Workforce Analyst/s and ensure that all changes are communicated in a timely manner to all staff in Transcripts department while ensuring that goals are met and exceeded including Turnaround Time Productivity Live Streaming etc.

Responsibilities

  • You will be a secondary interface in crafting schedules
  • You would be expected to Ensure that daily/weekly/monthly/quarterly goals are met i.e. Call Volume Handling and communicate to internal and external contributor's challenges and opportunities

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