Key Account Sales Manager - Bengaluru, India - Glamplus

Description

Glamplus, a prominent player in the cosmetics, retail, wellness, and beauty industry, is seeking a dynamic and results-driven Key Account Manager to join our team. The ideal candidate will possess excellent communication skills, a passion for building and maintaining client relationships, and a deep understanding of customer retention strategies. This role will involve occasional customer visits and a strong focus on nurturing existing accounts to drive growth and loyalty.

Location - Bangalore

Responsibilities:

Client Relationship Management:

● Develop and maintain strong, long-lasting relationships with key clients.

● Act as the main point of contact for key accounts, addressing their needs and inquiries promptly and effectively.

● Understand clients' business objectives and provide tailored solutions to meet their needs.

Retention Strategies:

● Implement effective retention strategies to ensure client satisfaction and loyalty.

● Analyze client feedback and market trends to identify opportunities for improvement and growth.

● Proactively address any issues or concerns raised by clients to prevent churn and enhance retention rates.

Account Growth:

● Identify upselling and cross-selling opportunities within existing accounts to drive revenue growth.

● Collaborate with internal teams, such as sales, marketing, and product development, to develop customized solutions for clients.

Customer Visits:

● Conduct periodic visits to key clients to strengthen relationships and gain insights into their evolving needs.

● Provide on-site support and training as needed to ensure clients maximize the value of our products and services.

Reporting and Analysis:

● Maintain accurate records of client interactions and sales activities using CRM software.

● Prepare regular reports and presentations on account status, sales performance, and growth opportunities.

Requirements:

● Bachelor's degree in Business Administration, Marketing, or a related field.

● 3+ Years Proven experience as a Key Account Manager or in a similar role within the cosmetics, retail, wellness, beauty or fashion industry.

● Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.

● Excellent negotiation and problem-solving abilities.

● Ability to work independently and collaboratively in a fast-paced environment.

● Willingness to travel occasionally for client visits.

● Familiarity with CRM software and Microsoft Office Suite.

● A passion for the cosmetics, retail, wellness, or beauty industry and a drive to stay updated on industry trends and developments.

Join Glamplus and be part of a dynamic team dedicated to delivering exceptional service and driving growth in the cosmetics, retail, wellness, and beauty industry