need tac support engineers in pune/bangalore - Pune, India - EYEGLOBAL SOLUTIONS PVT. LTD.

Description

JD For TAC Engineer:

1. Tier 1/2 TAC support for covering APAC, EST, EMEA time zones.
2. Expected to be on call inrotation over weekend and holiday.
3. Tier 1 engineers will take the first call / response to tickets.
4. Tier 2 engineers will handle the P1 and P2 issues.
5. Troubleshoot with the customers and collect any relevant log information etc.

Qualifications

1. 4-8 Years of Experience in Support.
2. Should ideally be CCNP or higher level.
3. The person should be very familiar with Network Monitoring products.
4. Strong troubleshooting Skills.
5. Advanced Linux troubleshooting

Typical Workflow of the Engineer

1. Gather Data from the Client
2. Try to Solve it
3. If this cannot be solved, escalate to Tier 2
4. Not involved in replicating bugs etc.