Client Support Specialist - Nagpur - Talogy

    Talogy
    Talogy Nagpur

    3 days ago

    Description

    About the Client Support Specialist Role

    We are seeking a highly skilled Client Support Specialist to join our team at Talogy. As the primary point of contact for customers and colleagues, this role is responsible for delivering exceptional customer service and ensuring timely resolution of issues.

    • To succeed in this position, you will need to develop a thorough understanding of Talogy solutions and platforms.
    • You will be expected to respond promptly and professionally to client requests, providing satisfactory resolutions that meet their needs.
    • This includes supporting clients with implementing assessment and development projects on our platforms, taking live calls and emails, and handling complaints or feedback on live projects.

    In addition to your technical skills, we value collaboration, effective communication, and strong problem-solving abilities. Previous experience in client/customer service environments is preferred but not required. If you have IT skills such as proficiency with Microsoft Office products like Outlook Teams etc., previous experience working within software engineering or talent management would also be valuable.
    The role requires remote work opportunities but occasional travel may be needed . We use Salesforce OpenAir ,Microsoft tools & Cloud based technologies so willingness to learn adapt fast rate grow continuously n track accordingly it goals measurably key.


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