- Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system
- Identify, diagnose, and resolve basic technical issues related to hardware, software, networks, and applications
- Escalate complex issues to higher-level support teams as needed
- Log all support interactions, updates, and solutions in the ticketing system
- Monitor open tickets and ensure timely resolution within agreed SLAs
- Follow up with users to ensure complete issue resolution and satisfaction
- Maintain knowledge base articles and update documentation as required
- Support onboarding/offboarding processes including account setups and access rights
- Participate in service improvement initiatives and process reviews
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Bengaluru1 month ago
Service Desk Specialist - Bengaluru / Bangalore - confidential
Description
We are looking for a Service Desk Specialist to provide first-level technical support to internal and external users. The role involves logging incidents, resolving issues, and ensuring smooth operation of IT services within defined SLAs.
Key Responsibilities:
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IT Service Desk Specialist(Help desk)
Only for registered members Bengaluru
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Deal Desk Specialist
Only for registered members Bengaluru
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Deal Desk Specialist
Only for registered members Bengaluru
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Service Desk Specialist
Only for registered members Bengaluru
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Deal Desk Specialist
Only for registered members Bengaluru, Karnataka
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IT Service Desk Specialist
Only for registered members Bengaluru
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Front Desk Specialist
Only for registered members Bengaluru
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IT Service Desk Specialist
Only for registered members Bengaluru, Karnataka
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Deal Desk Specialist
Only for registered members Bengaluru
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Deal Desk Specialist
Only for registered members Bengaluru, Karnataka, India
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Deal Desk Specialist
Only for registered members Bengaluru, Karnataka
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Deal Desk Specialist
Only for registered members Bengaluru
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Deal Desk Specialist
Only for registered members Bengaluru, Karnataka
-
Deal Desk Specialist
Only for registered members Bengaluru
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Deal Desk Specialist
Full time Only for registered members Bengaluru
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Service Desk Specialist
Only for registered members Bengaluru
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Service Desk Specialist
Only for registered members Bangalore City, Bengaluru, Karnataka
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Service Desk Specialist
Only for registered members Bengaluru
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Service Desk Specialist
Only for registered members Bengaluru
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Service Desk Specialist
Only for registered members Bengaluru