Voyage Data Coordinator - Mumbai - confidential

    confidential
    confidential Mumbai

    6 days ago

    Full time
    Description
    • Supporting customers on ENC and Publications issues on our FOS and ECDIS systems.
    • Troubleshooting issue on ENC and ECDIS support .
    • Case registration and allocation in CRM.
    • Verify and/or provide customers license for voyage data/information upon request - Provide sales team with assistance in quotations upon request.
    • Troubleshooting with customers on issue related to Voyage Data and software
    • Organize and aggregate voyage data before releasing it to Customers
    • Provide weekly digital data updates and new editions upon vessel request
    • Informing the Sales coordinator upon receiving new information or any change requested by the customer
    • Route optimization and verification of fair usage policy for charts and publication requests for vessels under Flat Fee contacts
    • Follow Quality Management system requirements must comply with all the requirements of all internal regulatory documents of the company.
    • Receive incoming calls from customers/end-users for support .

    Education & Experience :

    • Any graduate with minimum 2 years of relevant experience
    • Experience in customer support/service coordination is a must
    • Experience in working ADMIRALTY distributor as ENC and Publication support will be preferred.

    General skills:

    Communication skills

    • Problem solving & decision-making skills
    • Presentation skills
    • Professional skills
    • Report writing and analysing skills
    • Teamwork skills
    • Workplace ICT equipment & applications

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