Network Patching Expert - Lucknow - beBeePatch

Job title: Network Analyst

Description

Network Infrastructure Specialist

We are seeking a skilled and detail-oriented individual to join our team as a Network Infrastructure Specialist. This role is critical in maintaining the security and stability of client network infrastructures by ensuring timely and effective patching of network devices, including firewalls from leading vendors such as Fortinet, Cisco, Juniper, Aruba, Meraki, and Palo Alto.

The ideal candidate will have hands-on experience with firewall platforms, strong change management discipline, and a proactive approach to vulnerability remediation. They will be instrumental in maintaining and enhancing client network environments by executing structured, repeatable patching processes aligned with IT Service Management (ITSM) best practices.

Key Responsibilities:

• Perform scheduled and ad-hoc patching of network devices across multiple customer environments.
• Oversee the end-to-end lifecycle of patches, including identification, deployment, and verification across multiple customer environments.
• Continuously monitor vendor releases and security advisories to identify relevant patches and assess risk levels based on severity, impact, and compliance requirements.
• Ensure compliance with customer-specific patching policies and change management procedures.
• Collaborate with internal teams and external stakeholders to coordinate patch windows and minimize service disruption.
• Validate patch success and perform post-patch health checks on network appliances.
• Maintain accurate documentation of patch activities, including change tickets, rollback plans, and patch status reports.
• Generate regular reports for internal audits and regulatory compliance.
• Troubleshoot patch-related issues and escalate to senior engineers when necessary.
• Actively contribute to ongoing improvement efforts aimed at refining and optimizing patch management processes.
• Communicate patching plans, schedules, and impacts to relevant stakeholders, including IT operations, security, and business units.

Required Skills & Experience:

• 3+ years of experience in network administration or security operations, preferably in an MSP environment.
• Hands-on experience with firewalls from leading vendors such as Fortinet, Cisco, Juniper, Aruba, Meraki, and Palo Alto.
• Familiarity with patch management tools and scripting for automation would be an asset.
• Strong understanding of network protocols, firewall policies, and VPN configurations.
• Experience with ITIL-based change management processes.
• Excellent communication skills and ability to work independently in a remote team environment.
• Strong analytical and problem-solving skills.

Preferred Qualifications:

• Experience with ITSM platforms would be beneficial.
• Solid understanding of business, technology, and ITIL processes.
• Knowledge of scripting or automation would be advantageous.
• Proven track record of escalation management experience.
• Strong understanding of ITSM frameworks and operational best practices.
• Proven experience in process development and operational maturity.
• Excellent Critical Thinking and Emotional Intelligence skills.
• Certifications in related areas would be desirable.

Work Schedule:

• Flexible offshore hours with availability during customer maintenance windows.
• Participation in an on-call rotation for emergency patching or incident response.