E-commerce Support Executive - Indore, India - MMF Infotech Technologies Pvt. Ltd.

Description

Shifts Available: Night (Males Preferred)

Package: 1.5LPA 2.4LPA

Work-from-Office opportunity

Roles & Responsibilities:

Handling the entire inventory, catalogue, accounts for International clients and brand filtering their accounts on various E-Commerce platforms.

Proactively addressing all the areas of concern for the management and acting as a communication point between the support team and all the E-Commerce portals.

Ensuring great customer experience on all the product listings on all the current online platforms.

Properly understanding the clients entire business and solving all the related queries on mails, chat or phone.

Diligently providing daily and weekly sales activity report to the managers.

Conducting research and analysing ways for keyword expansion, keyword research for the online products.

Maintaining product listings on Amazon, Walmart, Etsy, eBay, etc.

Managing reputed E-commerce sellers/vendors of USA, UK and European region.

Liaising with the customer support team on order-related queries and providing quick responses on the same to the clients.

Managing seller and buyer grievances on various E-Commerce portals.

Eligibility Criteria:

The candidate must have pursued/ be pursuing BBA/MBA/PGDM/BCA/BE/MCA/MBDA or any other relevant qualification.

Experience: 0-1 years/ Freshers with dynamic personality.

He/she should possess sound knowledge of MS Word, MS Excel and E-mail correspondence.

Fluency in English communication would be considered a major plus point.

Strong interpersonal, analytical and result-oriented skills would be looked upon.