Oracle Database Support Administrator - Mumbai
2 hours ago

Job description
Job Title: Oracle Database Support (L1 / L2 / L3 / L4 Lead)
Location: Hyderabad / Mumbai
Work Model: 24x7 Production Support
Mandatory Skills (Applicable to L1, L2, L3 & L4)
- Oracle Enterprise Manager (OEM) 12c/13c – Mandatory
- Oracle Cloud Infrastructure (OCI) – Mandatory
- IBM DB2 LUW – Mandatory
- Oracle Database 11g / 12c / 19c
- RAC / Data Guard / ASM
- RMAN Backup & Recovery
- DB2 HADR
- ITIL Process Knowledge
- Production Support Experience
L1 – Oracle Database Support Engineer
Experience: 2–3 Years
Responsibilities:
- Monitor Oracle & DB2 databases using OEM
- Handle alerts, tickets, and basic troubleshooting
- Execute RMAN backups and validate jobs
- Perform DB2 health checks
- Support OCI-hosted databases (basic administration)
- Escalate critical issues
Required Proficiency:
- OEM monitoring & alert handling
- Basic OCI (Compute, Storage, Networking)
- Basic DB2 administration
- Understanding of RAC/Data Guard
L2 – Oracle Database Support Engineer
Experience: 4–6 Years
Responsibilities:
- Administer RAC, Data Guard, ASM
- Perform patching & restore operations
- Analyze AWR reports & tune performance
- Manage DB2 LUW (REORG, RUNSTATS, HADR monitoring)
- Support OCI (VCN, IAM, DBCS)
- Participate in DR drills
Required Proficiency:
- Strong OEM administration
- Hands-on OCI management
- DB2 HADR & troubleshooting
- Performance tuning capability
L3 – Senior Oracle Database Engineer
Experience: 8–10 Years
Responsibilities:
- Lead complex troubleshooting & RCA
- Manage large RAC & Data Guard setups
- Handle major P1/P2 incidents
- Plan upgrades & migrations
- Optimize DB2 performance & HADR
- Drive automation & scripting improvements
- Mentor L1/L2 team members
Required Proficiency:
- Advanced OEM configuration & monitoring design
- Strong OCI architecture knowledge (HA/DR setup)
- Advanced DB2 tuning & recovery expertise
- SLA & capacity management
L4 – Oracle Database Support Lead
Experience: 12–15 Years
Responsibilities:
- Lead end-to-end Oracle & DB2 support operations
- Own SLA governance, reporting & stakeholder communication
- Architect HA/DR strategy (RAC, Data Guard, HADR)
- Define OEM monitoring framework
- Design OCI database architecture (HA, DR, cost optimization)
- Lead crisis management & major incident handling
- Drive automation, compliance & process improvements
- Manage and mentor L1/L2/L3 teams
Required Proficiency:
- Enterprise-level OEM architecture expertise
- Strong OCI design & governance capability
- Advanced DB2 HADR & performance optimization
- Leadership & ITIL process ownership
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