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Gurgaon

    E Dashboard - Gurugram, India - Kia India

    Kia India
    Kia India Gurugram, India

    1 week ago

    Default job background
    Manufacturing / Mechanical
    Description

    Profile - Customer Satisfaction : E Dashboard & CX tool development

    Roles & Responsibilities

    • Experience on E-Dashboard for CX parameters ( CC/100, ART, Quality Closure etc. )
    • CX tool development & coordination with IT
    • Execute the Sales & Service campaigns. ( i.e. Lead Generation , Product Recall etc.)
    • Manage Sales force CRM system, Including customization , configuration & data integrity.
    • Implement & optimize marketing cloud campaigns to reach target audience.
    • Lead IT activities related to customer data management & system integration
    • Analyze the customer data & feedback to identify opportunities for improvement & innovation.
    • Develop & maintain sales force reports & dashboards to provide actionable insights for management .
    • WhatsApp Integration & Chatbot .
    • Stay up to date with Sales force updates & New CX tools.

    Required Qualifications : B. Tech/ MBA

    Certification : Salesforce certification

    Fluent in English and Hindi

    Required Skillsets

    • 5 ~ 8 years of experience in Customer Care department in Automobile & allied company. Preference would be passenger car experience.
    • Energetic, self-motivated, service attitude, good planner & strong implementer
    • Analytical skills, industry awareness & excellent communication & listening skills
    • Good interpersonal skills in terms of dealer management, staff handling & customer grievance management
    • Good presentation skills & proficiency in MS Office

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