AVP - Account Management - Mumbai, India - TING

Description

Job Overview:

The Associate Vice President (AVP) - Account Management is a leadership role within the advertising agency, overseeing the Client Services department. This position requires a seasoned professional with a proven track record in account management, client relationship building, and team leadership. The AVP will be responsible for ensuring client satisfaction, driving account growth, and fostering collaboration between clients and internal teams.

Responsibilities:

• Client Relationship Management: Build and maintain strong relationships with key clients, understanding their business goals and ensuring the agency delivers value. Act as the primary point of contact for clients, addressing concerns, and proactively identifying opportunities for account growth.
• Strategic Planning: Collaborate with clients to develop and implement strategic plans that align with their marketing and advertising objectives. Work closely with internal teams (creative, media, strategy) to ensure the successful execution of client campaigns.
• Account Growth: Identify upsell and cross-sell opportunities within existing client accounts. Develop and present proposals for additional services or projects to drive revenue growth.
• Team Leadership: Lead and inspire the Account Management team, fostering a collaborative and high-performance culture. Provide guidance and support to account managers in client interactions and campaign execution.
• Project Management: Oversee the successful delivery of client projects, ensuring they are completed on time, within budget, and meet or exceed client expectations. Work closely with project managers to address any issues and optimize project workflows.
• Client Communication: Regularly communicate with clients to provide updates on project status, share insights, and gather feedback. Act as a bridge between clients and internal teams to ensure effective communication and collaboration.

Requirements:

• Bachelor's degree in Marketing, Business, or a related field; Master's degree is a plus.
• 10-12 years of experience in account management within an advertising agency setting.
• Proven track record of successfully managing client relationships and driving account growth.
• Strong leadership and team management skills.
• Excellent communication and presentation skills.
• Ability to think strategically and creatively to solve client challenges.

This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned.