Sales Operations Coordinator - Bengaluru, India - Prathigna HR Solutions Pvt
Description
Welcome students to the course /program.
Do Welcome calls and Conduct Kick-off sessions
Ensure enrollment and LMS and other applicatoins mapping is complete for the student before start of batch.
Ensure login formalities are complete and share instruction mails to students before first class.
Send class related emails each week (learning plan/class reminders etc.) during the course period
Handhold students, resolve student queries and provide support (technical & non-technical) vis email, calls and chats.
Pro actively solving issues of the students and keeping students up-to-date about their query status to build stronger relationship with students.
Ensure overall support is provided within communicated TAT. A strict check on ticket metrics is kept ensuring there is no delay in providing resolutions.Ensure process is been strictly followed and assigned work is done on time.
Collect survey forms and feedback in between and after the semester ends for all batches.
Ensure escalation cases follow the process laid down and are addressed and closed.
Share feedback status and attendance status with batches on a weekly basis.
Follow up and Ensure semester wise fee collection and re-registration of students across programs
Highlight common issues faced by the batch to the management and ensure it is resolved.
Track semester wise progress of students in webinar attendance, tests and exam enrollment, re-registrations
Maintain relevant reports around student enrollment numbers, progress,attendance,feedback, issues. Re-registrations etc.
Identify promoters within the batch and ensure reviews are posted on social media platforms. Likewise interact and resolve concerns shared by dissatisfied students.
Establish Rapport with students and drive student satisfaction.
Handle webinar sessions during weekends.
Making sure regular issues are beingtracked and recorded to ensure an efficient system that facilitates program planning, reducing the future issues, creating more FAQs and tracking of services to students.
Develops and refines methods for continuous monitoring of participant progress, issues, as well as timely follow-up.