MEGA WALK-IN for FRESHERS - Chennai, India - HCLTech

HCLTech Chennai, India

1 week ago

Banking / Loans

Description

HCL is hiring FRESHERS who are passionate to work in an international voice process for a renowned bank.

Designation: Customer Support

Process: Inbound Calling. * No sales or upselling or cross selling. *

Experience: FRESHERS

Shift: UK Shift (MUST BE COMFORTABLE WITH ROTATIONAL SHIFT)

Mode of interview: Walkin

Date: May (7th to 9th) 2024

Timing: 12:00 PM to 3:00 PM

Contact HR: Deepthi

Email for Queries:

Salary: 2.8 LPA

Work Location: Chennai-Ambattur

Interview Location: HCL Technologies-AMB 6, South Phase, Ambattur Industrial Estate, 8, Madras ,Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu 600058

Responsibilities

Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individuals needs

Responding to queries regarding Experian, our products, services, data and client accounts
Managing multiple client queries at once
Utilizing workflow tools to manage your own workload
Contributing to the achievement of team targets including service levels and quality measures
Maintain accurate records of customer communication and discussions using the appropriate internal system/s
Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time
Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved
Ensure that good client / consumer outcomes are at the center of all operational activity and decision making
Deliver great clients and consumers service and seek to exceed client / consumer expectations

Mandatory qualifications:

Excellent communication skills both verbal and written Mandatory.
A problem solving mind-set.
The ability to multi task
Able to work well as an individual and as part of a team
Any Graduation or 12th is mandatory.

Perks:

Cab facility is Available (Home pickup & Drop)

5 Days working

Immediate joiners required.

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