Product support Specialist/ Client Support - Bengaluru, India - Twixor

Description

Company Overview

Twixor is a leading IT services and IT consulting company that enables business transactions over messaging channels. We provide end-to-end fulfillment via digital customer journeys and intelligent business process automation across various industries. With our innovative solutions, we help enterprises enhance customer experience, improve loyalty, and increase revenue. Headquartered in Singapore, we have offices pan-India and serve a global client base, including Fortune 500 companies.

Job Overview

We are looking for a skilled Client Handling Support to join our team at Twixor in Bangalore, Karnataka, India. As a Client Handling Support, you will be responsible for providing exceptional customer service and support to our clients. You will play a crucial role in maintaining strong relationships with our clients and ensuring their satisfaction. This is a full-time position and requires a mid-level experience of 2 to 6 years.

Qualifications and Skills

• Bachelor's degree in a relevant field
• 2 to 6 years of experience in a similar Product Support/Client support role
• Excellent interpersonal and communication skills
• Strong problem-solving and decision-making abilities
• Ability to build and maintain strong client relationships
• Proficiency in CRM software API and Basic Chatbot,
• Knowledge of the IT services industry is a plus
• SaaS Product Client Handling experience must
• IT Software Client Handling experience.
• MySQL, SQL Knowledge

Roles and Responsibilities

• Manage and resolve client inquiries and issues in a timely and professional manner.
• Serve as the main point of contact for assigned clients and build strong relationships.
• Collaborate with internal teams to ensure client needs are met
• Proactively identify opportunities to upsell or cross-sell products and services.
• Assist in the onboarding process of new clients and provide necessary training.
• Handle escalations from clients and ensure prompt resolution.
• Maintain accurate and up-to-date client records and documentation.
• Collaborate with cross-functional teams to facilitate the successful delivery of projects and solutions.
• Familiarity with messaging channels such as WhatsApp, FB Messenger, Telegram
• Knowledge of digital process automation or low-code technology is a plus
• Identify opportunities to upsell or cross-sell products or services to clients
• Manage client accounts and relationships, ensuring customer satisfaction

Nice to Have: additional language skills helping address global markets

Nice to Have: SaaS Product Client Support experience must

Nice to Have: Application software CRM,and API experience must.

Location: Bangalore or Chennai, India

Notice Period: 15 days or Immediate