- Good Communication Skills (Tamil, English other Languages (Kannada or Hindi Preferred) and willing to travel anywhere in India as per the Project requirements.
- Good Operations Customer Service Skills
- Excellent Team Vendor Management Skills
- Good Interpersonal Skills
- Good in building the relationship with the client stakeholders
- Ability to work independently and collaboratively
- Good Presentation Skills (Excel and Power Point)
- Any Degree (Diploma Candidates are not eligible).
- Understanding SLA and executing the operations as per the client requirements.
- Coordinating with the Vendor Team to deploy all the Aadhaar Enrolment Centres.
- Ensure Smooth Functioning of Aadhaar Enrolment Centres and bring targeted output.
- Handling the escalations from the branches and resolve the issues on immediate basis.
- Train the Operators time to time as per the UIDAI guidelines.
- Ensure the Quality of the Service Provided to the Customers and ensure proper training has been given to the Operators.
- Monitoring each branch Performance and Enrolment Quality as per the UIDAI Policy.
- Proactively plan the activities to get best outcomes in the production002E.
- Conducting Surprise audit to meet the compliance.
- Ensure No fraudulent activities happen at Aadhaar Enrolment Centres.
- Resolving Technical related issues within the timeframe and ensuring there is no downtime during the working hours.
- All the activities must be documented properly with relevant evidence.
- MIS Preparation and Submission to the client on daily basis.
- Actively participates on the Weekly meetings and present the progress to the Management.
- Taking initiatives to improve the process and suggest new thoughts to the Management.
- Analysis the Competitors Market status and Potential Areas for improvement.
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Technical Support Professional - Chennai - confidential
Description
Qualification:
Education Qualification :
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Support Professional
Only for registered members Chennai
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IT Support Professional
Only for registered members Chennai
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Customer Support Professional
Only for registered members Chennai, Tamil Nadu
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Tech-Support Professional
Only for registered members Chennai
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Sales Support Professional
Only for registered members Chennai
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Customer Support Professional
Only for registered members Chennai
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Customer support Professional
Only for registered members Chennai
-
Customer Support Professional
Only for registered members Chennai
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AS400 Support Professional
Full time confidential- Chennai
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Business Support Professional
Only for registered members Chennai
-
Application Support Professional
Only for registered members Chennai, Hyderabad, Pune
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Mainframe Support Professional
Only for registered members Chennai
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Team Support Professional
Only for registered members Chennai
-
Customer Support Professional
Full time Shashwath Solution- Chennai
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Product Support Professional
Only for registered members Chennai
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Technical Customer Support Professional
Only for registered members India - Chennai
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Java Production Support Professional
Only for registered members Chennai
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Business Support Professional
Only for registered members Chennai, Tamil Nadu
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Customer support/Sales Professional
Full time Linchpin Technologies- Chennai
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Technical Customer Support Professional
Full time Only for registered members Chennai