Support Systems Analyst - Pushkar - beBeeHelpdesk

    beBeeHelpdesk
    beBeeHelpdesk Pushkar

    3 weeks ago

    Job title: Help Desk Specialist

    Description

    We are seeking a skilled Help Desk Specialist to join our team.

    About the Role:

    The Help Desk Specialist will be responsible for managing and resolving incidents related to enterprise application systems and integration tools. This role involves working closely with internal users (clients) to diagnose issues, provide solutions, and ensure that support SLAs are met for Level 1 to Level 3 issues.

    1. Detects problems in shipping automation software and develops effective solutions;
    2. Troubleshoots complex issues, provides on-the-spot training, and escalates matters as needed;

    This position requires excellent communication skills, analytical abilities, time management skills, project management skills; ability to work independently or within a team environment., Familiarity with shipping automation software is an advantage but not necessary

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Pushkar