General Manager - Bengaluru - Dave & Buster's - India

    Dave & Buster's - India
    Dave & Buster's - India Bengaluru

    3 days ago

    Description

    Position: General Manager - Operations

    Experience: 12+ Years

    Location: Bengaluru, Karnataka

    About :Dave & Buster's is a premier entertainment destination that combines dining and gaming experiences under one roof. Guests can enjoy a vibrant atmosphere featuring a wide array of interactive arcade games, immersive virtual reality experiences, and high-energy sports viewing. With a focus on delivering unforgettable moments for friends and families, Dave & Buster's is the ultimate venue for fun and excitement.

    Job Summary:

    Responsible for overseeing the overall operations, financial performance, and team management at Dave & Buster's India, ensuring a seamless and engaging guest experience aligned with brand standards.

    Key Responsibilities:

    1. Operations Management

    • Oversee daily F&B, arcade, and guest operations ensuring smooth and efficient functioning.
    • Maintain brand standards for service, hygiene, safety, and facility upkeep.

    2. Financial Performance

    • Drive revenue growth, monitor budgets, and control operating costs.
    • Analyze financial reports to ensure achievement of sales and profitability targets.

    3. Team Leadership & Development

    • Lead, train, and motivate departmental heads and frontline teams.
    • Build a high-performance culture focused on accountability and engagement.

    4. Guest Experience

    • Ensure consistent delivery of superior guest service across all areas.
    • Address escalated guest concerns promptly and implement feedback-based improvements.

    5. Marketing & Business Development

    • Support promotional events, partnerships, and campaigns to boost footfall.
    • Identify new business opportunities and local tie-ups for revenue enhancement.

    6. Compliance & Safety

    • Ensure adherence to statutory regulations, brand SOPs, and safety protocols.
    • Maintain valid licenses and readiness for internal and external audits.

    7. Reporting & Coordination

    • Submit periodic operational and financial performance reports to management.
    • Coordinate with corporate and brand teams for alignment on goals and standards.

    Qualifications & Experience:

    • Graduate/Postgraduate in Hospitality, Business Administration, or related field.
    • 10–15 years' experience in hospitality, F&B, or entertainment industry, with at least 5 years in a senior leadership role.

    Feel free to connect on


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