Service now - Chennai, India - TerraGiG

    TerraGiG
    TerraGiG Chennai, India

    2 weeks ago

    Default job background
    Description

    We are hiring for servicenow

    Exp: 7 + years of experience

    Experience into customer service management and CIS-CSM certification is must have

    Contract: 4 Months

    Location: remote

    Please find the JD below,

    Duties & Responsibilities

    Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.

    Deliver a high level of knowledge and customer service within the CSM Suite.

    Explain the offerings available with ServiceNow CSM Suite.

    Ability to architect, develop and convert customers legacy solutions into ServiceNow is a plus

    Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations

    Apply Agile software development practices for customizations to the platform and applications

    Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators

    Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable

    Effectively manage and execute high level tasks assigned via 'stories'

    Assists junior analysts through project(s) lifecycles

    Manages work against an often demanding timeline

    Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily

    Flexible and has the ability to manage multiple projects concurrently

    Qualifications

    Skills Required

    Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting

    5+ years of ServiceNow Development

    CSM Suite experience

    Experience with Agent Workspace, Case Management, Omni-Channel, Self-Service, Knowledge Management, Walk-Up Experience for Customer Service, Service Management for Issue Resolution, Advanced Work Assignment, Engagement Messenger and Digital Portfolio Management required.

    ServiceNow Admin (or higher) certifications desired (not required WITH equivalent experience)

    ServiceNow Certified System Administrator

    ServiceNow Certified Implementation Specialist

    Background in either software development or IT Service management

    Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)

    Understanding of Agile based approach to software development (SCRUM experience a plus)

    Ability to work remotely and largely unsupervised, and to deliver to written requirements

    Effective communication skills via verbal and non-verbal methods

    Strong attention to detail

    Problem solving ability