Customer Support Associate - Pune - confidential

    confidential
    confidential Pune

    1 day ago

    Full time Healthcare
    Description

    Description

    We are looking for a Customer Support Associate with 1-3 years of experience to join our team. The ideal candidate should have excellent communication skills, be able to multitask and work in a fast-paced environment, and have a passion for customer service.

    Responsibilities

    • Responding to customer inquiries via phone, email, and chat
    • Providing excellent customer service by resolving customer issues in a timely manner
    • Maintaining accurate records of customer interactions and transactions
    • Collaborating with other teams to ensure customer satisfaction
    • Identifying and escalating issues to the appropriate team members
    • Providing feedback to management on customer trends and issues

    Skills and Qualifications

    • Bachelor's degree in any discipline
    • 1-3 years of experience in customer support or related field
    • Excellent communication skills in English and Hindi
    • Ability to multitask and work in a fast-paced environment
    • Strong problem-solving skills
    • Attention to detail
    • Ability to work independently and as part of a team
    • Proficient in Microsoft Office and customer support software

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