Community Manager Relationship Management - Mumbai, India - HyrEzy Talent Solutions

Description

Aboutcompany: We are anexperiential tourism company offering varied recreationalexperiences to domestic and international tourists primarilylocated in urban centres of India. Disrupting the hospitalitymarket in India with alternate accommodation and differentiatedexperiences we are passionate about bringing rich experiencesaround camping to India hygienic stays outdoor activities musicbonfires hikes and lots of stories and fun.Our current regular offeringsinclude:

• Lakeside Camping and Bonfire
• DIYAllyoucaneat Barbecues
• Hike amidst NatureTrails
• Live Bandperformances
• Hidden waterfall treks inmonsoons

Andmany more .While we are based near Mumbai and Pune today we arebringing happiness to Namma Bengaluru and other parts of IndiasoonPosition: CommunityManager

• Experience:12 Years
• 6 days working
• Timing: 10.30 am to 6.30pm
• Interview process: 2 round(Virtual)
• Office Address: WFH SOME DAYS AT SITE( Khopoli ) when guests are there long weekends orSaturdays.

PositionOverview:As a CommunityManager you will be responsible for fostering a sense of communityand engagement among our guests. You will be the face of our brandensuring that guests have a seamless and delightful experience fromthe moment they arrive and post checkout.
Responsibilities:GuestRelations:

• Host everyguest post arrival at the property making them feel welcomedCollaborate closely with the operations team to address guestinquiries and resolve any issues promptly and effectively toimprove their experience
• Cultivate strong andlasting relationships with guests ensuring they feel valued andappreciated throughout their journey with Tents nTrails.

CommunityBuilding:

• Create andmanage a community for our guests on platforms such as WhatsAppFacebook or any other relevant social media channel pre andpostcheckout to ensure higher repeat and referralrates.
• Keep the community engaged throughregular updates discussions and exclusiveoffers.
• Maintain a connection with guests evenafter they have checked out by sending followup messages thankyounotes and seeking feedback to improve ourservices.

EventCoordination:

• Brainstormto propose unique and engaging events that cater to the interestsof our guests.
• Plan and Organize events andwork closely with the operations team to execute these eventsseamlessly.

Social MediaCollaboration:

• Liaise with thesocial media team to suggest ideas for captivating social mediacontent and campaigns that highlight guest experiences and promoteour brand.
• Analyseguest data and feedback to identify trends preferences and areasforimprovement.

Qualifications:

• Bachelorsdegree in hospitality management marketing communications or arelated field.
• Proven experience in communitymanagement sales or customerservice.
• Exceptional communication andinterpersonal skills.
• Strong knowledge ofsocial media platforms and online communitymanagement.
• Creative mindset with the abilityto develop engaging content.
• Customerfocusedapproach and a passion for delivering exceptional guestexperiences.
• Excellent problemsolving skillsand the ability to handle guest issues withprofessionalism.
• Exceptional organisationalcoordination and multitasking skills
• Passionfor experiential travel is a major pluspoint.

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