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    • Customer Support Executive - Madurai, Tamil Nadu - Kukulkan Mangement Services

    Kukulkan Mangement Services
    Kukulkan Mangement Services Madurai, Tamil Nadu

    4 weeks ago

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    Permament
    Description

    Job Overview:

    We are seeking a fresher Customer Support Executive to join our team. This is a full-time position.

    The ideal candidate will have between 0 to 1 year of work experience and will be responsible for managing customer inquiries and providing exemplary support.

    This role is a perfect opportunity for anyone looking to kickstart their career in customer service.

    Qualifications and Skills

    • Excellent communication skills: Mandatory skill
    • Problem-solving abilities: Mandatory skill
    • Attention to detail: Mandatory skill
    • Empathy towards customers
    • Patience in dealing with difficult situations
    • Ability to multitask
    • Knowledge of product service offerings
    • Ability to remain calm under pressure

    Roles and Responsibilities

    • Manage and respond to customer inquiries via phone, email, and chat in a timely and professional manner
    • Identify and escalate issues to senior team members when necessary
    • Provide accurate information about our services and products to customers
    • Maintain customer records by updating account information
    • Resolve product or service problems by clarifying the customer's complaint and determining the cause of the problem
    • Follow up to ensure resolution and customer satisfaction
    • Collaborate with team members to improve customer service experience and implement best practices
    • Meet personal team qualitative and quantitative targets

    Language Requirements: Hindi (Mandatory), Tamil, English

    Company: Expertia AI Technologies

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