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  • Customer Success Manager - Bengaluru - ANSR Global Corporation

    ANSR Global Corporation
    ANSR Global Corporation Bengaluru

    3 days ago

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    Description

    Customer Success / Onboarding Specialist Role and Responsibilities

    We are seeking a passionate and experienced Customer Success / Onboarding Specialist to join our team.

    You will play a pivotal role in ensuring our customers get the most value from our HR technology solutions by guiding new customers through the onboarding process, driving product adoption, and fostering long-term customer success.

    Key Responsibilities:

    • Partner with new customers throughout the onboarding journey to ensure a smooth and efficient setup.
    • Deliver engaging product demonstrations and training sessions tailored to each customer's specific needs and configurations.
    • Proactively identify customer needs and challenges, offering solutions and best practices based on their environment and configuration.
    • Be a trusted advisor, providing ongoing support and guidance to help customers maximize the value of our HR software.
    • Collaborate with internal teams (e.g., product, engineering, support) to address customer inquiries and ensure seamless resolution.
    • Track key customer success metrics and identify opportunities for improvement in the onboarding and customer success processes.
    • Develop and maintain strong relationships with customers, fostering open communication and building long-term partnerships.

    Experience and Requirements

    Required Experience and Skills:

    • 6-8 years of experience in customer success, onboarding, or a related field.
    • Proven experience working with SaaS tools (HR technology solutions is a plus).
    • Preferred - Deep understanding of the employee lifecycle and HR-related domains (e.g., talent management, performance management).
    • Excellent communication skills, both written and verbal, with the ability to tailor messaging to different audiences.
    • Strong analytical and problem-solving skills, with the ability to identify root causes and propose effective solutions.
    • A passion for customer success and a dedication to building strong relationships.
    • Ability to work independently and manage multiple priorities simultaneously.
    • Proficiency in relevant customer success tools (e.g., CRM, project management) is a plus.

    Good to Have Skills:

    • Experience with API integrations and data migration.
    • Experience creating and delivering customer-facing documentation (e.g., knowledge base articles, user guides).

    What We Offer:

    • Opportunity to make a real impact on our customers' success.
    • Work in a dynamic and fast-paced environment with a talented team.
    • Continuous learning and development opportunities.

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