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- Partner with new customers throughout the onboarding journey to ensure a smooth and efficient setup.
- Deliver engaging product demonstrations and training sessions tailored to each customer's specific needs and configurations.
- Proactively identify customer needs and challenges, offering solutions and best practices based on their environment and configuration.
- Be a trusted advisor, providing ongoing support and guidance to help customers maximize the value of our HR software.
- Collaborate with internal teams (e.g., product, engineering, support) to address customer inquiries and ensure seamless resolution.
- Track key customer success metrics and identify opportunities for improvement in the onboarding and customer success processes.
- Develop and maintain strong relationships with customers, fostering open communication and building long-term partnerships.
- 6-8 years of experience in customer success, onboarding, or a related field.
- Proven experience working with SaaS tools (HR technology solutions is a plus).
- Preferred - Deep understanding of the employee lifecycle and HR-related domains (e.g., talent management, performance management).
- Excellent communication skills, both written and verbal, with the ability to tailor messaging to different audiences.
- Strong analytical and problem-solving skills, with the ability to identify root causes and propose effective solutions.
- A passion for customer success and a dedication to building strong relationships.
- Ability to work independently and manage multiple priorities simultaneously.
- Proficiency in relevant customer success tools (e.g., CRM, project management) is a plus.
- Experience with API integrations and data migration.
- Experience creating and delivering customer-facing documentation (e.g., knowledge base articles, user guides).
- Opportunity to make a real impact on our customers' success.
- Work in a dynamic and fast-paced environment with a talented team.
- Continuous learning and development opportunities.
Customer Success Manager - Bengaluru - ANSR Global Corporation

Description
Customer Success / Onboarding Specialist Role and Responsibilities
We are seeking a passionate and experienced Customer Success / Onboarding Specialist to join our team.
You will play a pivotal role in ensuring our customers get the most value from our HR technology solutions by guiding new customers through the onboarding process, driving product adoption, and fostering long-term customer success.
Key Responsibilities:
Experience and Requirements
Required Experience and Skills:
Good to Have Skills:
What We Offer:
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