Customer Delight Manager - Lucknow, India - Talent Max

Description

Overview

Customer Relationship Management and ServiceBusiness Vertical ResidentialReports To Customer Delight OwnerJob Type Individual ContributorTeam Size Depends on the project team sizeBase Location Pune – Maharashtra (Work From Office)

EligibilityCriteriaEducation Min:
Graduate (MBA degree holders preferred)

RelevantProfessionalExperienceMin: 0 year Max: 2 YearScope Of Work /Responsibilities

• Creating 'Delight' for the customer during the project life cycle.
• Assisting with adherence to project timelines and SOPs.
• Conflict resolution.
• Tracking customer experiences across online and offline channels.
• Collaborating with the internal teams to enhance customer service andbrand awareness.
• Identifying customer needs and taking proactive steps to maintain positiveexperiences.
• Responding to customer queries promptly and effectively via phone,email, social media, or chat applications.
• Analyzing customer feedback on products and services offered.
• Documenting processes and logging technical issues, as well as customercompliments and complaints.

Expectations

• The candidate should have excellent communication skills both writtenand verbal
• The candidate should be a problem solver and should be able tocoordinate with multiple stakeholders.
• The candidate should be able to resolve conflicts with the customer.
• The candidate should be a team player.
• Should also have expert knowledge of tools like google sheets and MSexcel.
• Extensive experience in gathering and interpreting customer experienceinformation. Solid knowledge of online customer engagement platformsand channels.

● Proficiency in MS Office