Relationship Manager - Mumbai, India - Xponent n Services

Description

Responsibilities

• Understandcustomer needs and develop plans to address themIdentify key staffin client companies to cultivate profitable relationshipsResolvecustomer complaints quickly and effectivelyForward upselling andcrossselling opportunities to the sales teamPromote highqualitysales supply and customer service processesAim to preservecustomers and renew contractsApproach potential customers toestablish relationshipsGain solid knowledge ofcompetitors

Requirementsand skills

• Provenexperience as a Client Relationship Manager Knowledge ofcustomer relationship management (CRM) practices Experience insales or customer service is preferred Problemsolving attitudeExcellent communication skills Aptitude for fostering positiverelationships Teamwork and leadership skills Customerorientedmindset
• BSc/BA in Business Administration orsimilarfield

customer,communication,management,customerservice