Technical Support Engineer - West Bunghmun - TECEZE

Description

Job Description

We are seeking a skilled and customer-oriented Remote Technical Support Engineer with C1-level proficiency in German and strong English communication skills.

• Provide L1/L2 remote technical support to end-users across global locations.
• Troubleshoot and resolve hardware, software, and networking issues on laptops, desktops, and mobile devices.
• Manage and resolve support tickets efficiently using ITSM or ticketing systems (e.g., ServiceNow, Remedy).

The ideal candidate will have experience providing technical support to end-users in a remote setup, ensuring quick and effective resolution of issues.

Key Skills:

• C1-level proficiency in German (spoken and written)
• Good Business English communication skills (spoken and written)
• 2–3 years of experience in remote technical support roles (L1/L2 preferred)