Customer Service Executive - Pune, India - Tata Communications
Description
Job Family Descriptor
Team Player
Excellent interpersonal & presentation skills
Good English communication
Ability to work under pressure and tight deadlines as part of a team
Speed
Can do attitude, delivers, and drives Vodafone to win. Focused, manages own time and resources. Possesses good level of focus on service and product rather than price.
Simplicity
Communicates with enthusiasm and clarity. Inspires and influences stakeholders.
Trust
Create an environment of trust and integrity with external and internal customers alike.
Innovation Hungry
Analytical, simplifies the complex and ambiguous. Thinks laterally and creatively. Displays sound judgment, solves problems.
Customer Obsessed
The candidate should be extremely customer centric, putting Customers First – Understands the value of profitable customers. Listens to and understands customers' needs. Delivers outstanding customer service.
Ambitious & Competitive
The candidate should motivate people and teams to perform. Values and adapts to different cultures. Develops and coaches the team to succeed.
One Company, Local Roots
Work with Stake Holders and Business Partners from different Op Cos and regions to ensure effective task deliver
Broad outline of the Role
Has enough knowledge within Service Assurance to allow them to apply their knowledge efficiently and work productively with broad instruction.Regularly participate in important projects or activities as a full contributing team member, is able to proactively identify important issues or risks, seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes.Operational role which is responsible for delivering results that have direct impact on the achievement of results within Service Assurance. Works under direct supervision.Able to identify problems and provide inputs to improve, change or adapt existing methods and techniques drawing from personal experiences and feedback.Actively acquires more complex skills, techniques, operating practices, knowledge of abstract concepts in order to progress toward full proficiency in the field of specialisation.Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues, challenges, problems within their field of specialisation. Education: Engineering Graduate (CCNA/CCNP certification preferred)Experience: 0-4 yearsPurpose - Broad objective of the role
Operating Network - Key External
Operating Network - Key Internal
Size and Scope of Role - Financial
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Size and Scope of Role - Other size parameters
Minimum qualification & experience
Other knowledge/skills
Key Responsibilities
Technical Competencies
Knowledge / Skills
Communication Skills