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Support and Services Specialist - Bengaluru, India - GN Group

GN Group Bengaluru, India

1 week ago

Would you like the opportunity to work closely with high-performing teams in India

Do you thrive in an environment which values autonomy, ownership and creativity
Jabra India is currently on a look out for an exceptional Support Specialist, to join our Jabra Team. As part of the Product Support Team, the Support Specialist will assure customer focused delivery of product and technical support for products via phone, email and click to chat. Work in an environment of continuous improvement to capture and resolve tier 1 customer issues, questions and suggestions. Empower Jabra customers to maximize the use of our products through education and awareness.

You will get your hand on the following exciting tasks:

To provide Tier 1 technical support and solutions to customers via phone calls, emails, and possibly live chat
To educate customers on website tools and resources
To document all customer contact information, customer requests, and support issues in ticketing system
To demonstrate empathy, patience and responsible judgement with every customer to ensure the best and most appropriate outcome based on each situation
To work as a team to deliver exceptional Customer Experiences in each support interaction
To develop strong relationships with customers and create Jabra brand awareness
To determine the effectiveness of an approach and make appropriate adjustments to achieve maximum results
To make independent, customer-focused decisions over time while on a call for an efficient Customer Experience
To test and evaluate new products and software prior to release
To be open to changes and new approaches required by the companyThe following are the minimum requirements:Education requirements:
Bachelor's in information technology or relevant diplomaProfessional requirements/experience:
Experience supporting B2C customers within a high contact support center
Experience with different brand cellphones, apps, and Bluetooth technology
Experienced and effective in conflict resolution and relationship management
Proficiency with Microsoft Office applications
Experience with CRM systems
Excellent communication skills – both verbal and written

in English and HindiPersonal characteristics:

Excellent Communication Skills
Strong customer focus and ability to deliver phenomenal Jabra customer experiences
Ability to work with diverse customer types
Proven ability to communicate complex technical problems in a human tone and customer friendly language
Strong interpersonal skills required to function both in a team environment and to build relationships with our valued customers
Desire to continually learn, adapt and work in a fun, fast-paced environment
Independent decision-making: resourceful; good problem solving; ability to think fast while on a call with a customer; ability to balance the immediate need with the big/ longer term picture.
Sense of humor and ability to have funPlease Join Us to Bring People Closer#LI- Jabra