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  • Presales Consultant- Networking - Delhi, India - Tech Data APAC

    Tech Data APAC
    Tech Data APAC Delhi, India

    3 weeks ago

    Default job background
    Description

    Job Description



    The trainee Systems Engineer plays a vital role in providing Helpdesk support for assigned solutions and services, ensuring adherence to SLAs.


    This is a hands-on technical position requiring a strong understanding of assigned technologies. The candidate will gain experience within a service desk environment, learning to troubleshoot and manage hosted environments.


    Responsibilities:

    • Triage incoming support tickets and calls in our Helpdesk for customers.
    • Support the delivery of assigned Solutions.
    • Ensure compliance with set customer service standards and procedures.
    • Maintain the infrastructure environment used to deliver our support operations, including systems for monitoring, alerting, emails, ticketing, security, authentication, and DC access.
    • Adhere to policies and processes under our ISO27001 framework.
    • Communicate with clients to ensure meeting their needs.
    • Update and maintain our technical knowledgebase and service desk ticketing system with all relevant information.
    • Additionally perform other responsibilities as required.

    Requirements:

    • Entry Level (0-1 years of relevant work experience) is required.

    Education and Certification:

    • Bachelor's Degree
    • Information Technology, Engineering, Systems engineering or Computer Science.

    What We Offer:

    • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
    • Growth Opportunities: Accelerate your path to success through formal programs on leadership and professional development.
    • Elevated Personal Well-being: Boost your financial, physical, and mental well-being through seminars and events.
    • Diversity, Equity & Inclusion: Value every voice by joining us in celebrating global diversity.
    • Global Network: Connect with new colleagues through our onboarding program.
    • Inclusive Community: Participate in peer-led inclusive communities and activities.

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