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- Triage incoming support tickets and calls in our Helpdesk for customers.
- Support the delivery of assigned Solutions.
- Ensure compliance with set customer service standards and procedures.
- Maintain the infrastructure environment used to deliver our support operations, including systems for monitoring, alerting, emails, ticketing, security, authentication, and DC access.
- Adhere to policies and processes under our ISO27001 framework.
- Communicate with clients to ensure meeting their needs.
- Update and maintain our technical knowledgebase and service desk ticketing system with all relevant information.
- Additionally perform other responsibilities as required.
- Entry Level (0-1 years of relevant work experience) is required.
- Bachelor's Degree
- Information Technology, Engineering, Systems engineering or Computer Science.
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Growth Opportunities: Accelerate your path to success through formal programs on leadership and professional development.
- Elevated Personal Well-being: Boost your financial, physical, and mental well-being through seminars and events.
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Presales Consultant- Networking - Delhi, India - Tech Data APAC

3 weeks ago

Description
Job Description
The trainee Systems Engineer plays a vital role in providing Helpdesk support for assigned solutions and services, ensuring adherence to SLAs.
This is a hands-on technical position requiring a strong understanding of assigned technologies. The candidate will gain experience within a service desk environment, learning to troubleshoot and manage hosted environments.
Responsibilities:
Requirements:
Education and Certification:
What We Offer:
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Firewall Engineer(F5/Zscaler-ZIA OR ZPA/Palo Alto FW)
ideaHelix- Delhi
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Senior PR Consultant
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Business Development Manager
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3 Days Left Senior Consultant
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Network Engineer
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Business Development Manager
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DCN Consulting Engineer
TERASTAR NETWORKS INDIA PRIVATE LIMITED- Delhi
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Professional Freelancer 27/01/2025
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SailPoint Consultant
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Business Development Manager
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Konverge Technologies
Konverge Technologies Pvt Ltd.- Delhi
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Business Development Manager
HiWiPay- Delhi
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Branch Marketing Consultant
Fragomen Educational Services- Delhi
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Sales Director
Ziffity Solutions- Delhi
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Professional Freelancer
FleishmanHillard- Delhi
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Property Consultant
HJ Real Estates- Delhi, India
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Sales Manager
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Full time FyndBridge Consultants & Advisors- New Delhi