Sales Support - Goa, India - Jobee Fie

Description

Overview:

The Sales& Support Executive plays a crucial role in theorganization by serving as a primary point of contact for customershandling sales inquiries providing support and ensuring customersatisfaction. This position is essential for driving sales andmaintaining positive customerrelationships.

KeyResponsibilities:

• Responding to salesinquiries and providing product information to potentialcustomers
• Assisting customers with productselection and making recommendations
• Processingsales orders and ensuring accurate pricing and inventoryavailability
• Handling customer inquiries andproviding comprehensive support via phone email andchat
• Resolving customer complaints andescalating issues as needed
• Collaborating withsales teams to meet and exceed salestargets
• Following up with customers to ensuresatisfaction and resolve any outstandingissues
• Updating customer records andmaintaining accurate sales and supportdatabases
• Assisting with sales and marketingcampaigns and promotions
• Providing feedback oncustomer preferences and market trends to the sales and marketingteams
• Participating in product and salestraining sessions to enhance productknowledge

RequiredQualifications:

• Bachelor s degree inBusiness Administration Marketing or relatedfield
• Proven experience in sales and customersupport roles
• Strong communication andinterpersonal skills
• Ability to multitask andprioritize in a fastpaced environment
• Excellentproblemsolving abilities and a customerfocusedmindset
• Proficiency in CRM software andMicrosoft Office suite
• Ability to workindependently and as part of a team
• Excellentorganizational and time managementskills
• Understanding of sales techniques andcustomer relationship management
• Flexibility towork occasional evenings and weekends asneeded

communication,customerservice,crm