Banking & Financial Services Customer Support Analyst – Voice - Gurugram

The role involves handling customer queries through inbound and outbound voice calls. · Maintain clear and professional communication at all times. · ...

We are hiring enthusiastic customer-focused freshers for International US Voice Process across Commercial Digital Banking and Social Media Escalation. · ...

Unimrkt Research is hiring for the role of Analyst - Voice Quality. · ...

Unimrkt Research is hiring for the role of Analyst - Voice Quality · ...

Resolve customer complaints and maintain customer satisfaction. · Excellent written and verbal communication skills in English required. · Customer Service and Customer Experience skills for American customers desirable. · ...

Conduct call monitoring and auditing to evaluate agent performance against established quality standards scripts and compliance protocols. Provide actionable and constructive feedback to agents to enhance communication problem-solving and customer service skills. · ...

Lead and manage the QA team to ensure adherence to quality standards SOPs and compliance requirements Monitor audit performance quality scores and NPS trends driving continuous improvement Conduct quality calibrations feedback sessions and root cause analysis with stakeholders Ha ...

+Non-Voice Quality Analyst (QA) monitors non-voice interactions and provides feedback to agents. · + · +Responsibilities · Monitor and audit non-voice interactions to ensure process and quality compliance. · Provide actionable feedback to agents and share quality insights with st ...

+Monitor voice calls to ensure quality standards adherence. · +Monitor and evaluate voice calls. · Provide feedback and coaching to agents. · ...

Leading BPO in Gurgaon Role - Sr Quality Analyst International Voice Process. · Evaluate effectiveness of TQ interventions · ...

We are seeking a Quality Analyst(Voice) with a strong sales background to evaluate and improve the quality of travel sales interactions. Monitor and evaluate sales calls and CRM updatesEnsure compliance with sales scripts and quality standardsIdentify improvement areas in pitchin ...

Lead BPO in Gurgaon seeks Sr Quality Analyst for International Voice Process requiring 1 year experience. · ...

We are looking for an experienced Quality Analyst to monitor and improve Customer support quality. · The role focuses on Audits, · Root Cause Analysis, · Agent Feedback · and Continuous process improvement to enhance customer experience. ...

Responsible for solving customer queries related to banking and financial products and services over the calls. · ...

The job entails performing tasks and activities related to banking and financial products and services. · * Responsible for performing tasks and activities related to banking and financial products and services. · Graduates can apply with min 1 year of BFSI domain experience. · G ...

One of the largest insurance providing MNC is hiring communication Trainer process Noida Location. · ...

This is a business analyst position for customer care non-voice back-end/non voice transaction processing complex. · Strong leadership and team management skills. · People Management · Proficient knowledge of PPT, EXCEL · ...

This associate will lead teams in business analyst roles supporting customer care non voice initiatives. · ...

Financial Analyst required for BFSI domain in voice and non-voice process with at least one year of work experience. · ...

Hiring experienced for customer service(technical support) for international voice profile. · ...