Sr System Executive - Mumbai - D Tech Management Resource

    D Tech Management Resource
    Full time
    Description

    Network and Device Management

    • Maintain and configure network and related devices such as Switches, UTM, AWS Firewalls, and Antivirus systems.
    • Ensure stable internet connectivity and coordinate with vendors for hardware, speed, and connectivity-related issues.

    Application and Software Support

    • Assist in configuring and maintaining various applications including mail services, Office365 (Mail, Teams, SharePoint), and Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
    • Work under senior guidance to support new and existing software infrastructure.

    User Support and Troubleshooting

    • Provide IT support to Head Office and Branch users for hardware and software issues.
    • Interact with users to identify and diagnose issues promptly.
    • Coordinate with vendors or engineers to resolve issues and manage quotations or support-related requests.

    Compliance and Backup Management

    • Maintain backups for email archives, location data, and server information as required for compliance and operational continuity.

    Cross-Functional Interaction

    • Support GST team and location users on GST-related system tasks.
    • Assist the Tender Filing process by ensuring required system settings, applications, drivers, and configurations are available and functional.
    • Interact with the Tender Department Support Team as necessary.

    Communication and Coordination

    • Exhibit good verbal and written communication skills to interact professionally across departments.
    • Maintain a polite, service-oriented approach while handling user concerns.

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