Escalation Desk Executive - Indore, Bhopal - confidential

    confidential
    confidential Indore, Bhopal

    6 days ago

    Full time
    Description

    Job Criteria: -

    • Proficiency In Hindi, English
    • Good domain Knowledge
    • 2-4 years of experience in BPO/Call Centre environment handling international voice process.
    • Experience is mandatory
    • Should have fluency in spoken (English & Hindi) and written language skills (English) with an ability to compose a grammatically correct, concise and accurate written response.
    • Skill Set required: Problem Solving, customer service mindset, ownership, and conflict resolution skill

    Roles and Responsibilities

    • Handle escalated issues from other teams and resolve them efficiently.
    • Collaborate with internal stakeholders to resolve complex customer queries and concerns.
    • Maintain accurate records of all interactions with customers using CRM software.
    • Flexible to work in all the shifts (Should be willing to work for the customer without having constraints to timings/shifts).
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