- To develop Service information (Disassembly and Assembly) for delivery via the Service Information System (SIS) to dealers and customers worldwide for servicing Machines, Engines, and Work tools
- Service information that is produced by the Service information developers has a significant impact on the efficiency and profitability of dealer service operations.
- Utilize the ACM (Advanced content management) system to develop Service Information supporting New Product Introductions (NPI) and regular Product changes.
- Involves complex research of engineering information using 3D Models in Vismockup/Creo/ICIDO, PRWB, SIS2.0, and Service Tooling integration and Simulation using VR (Virtual Reality)
- Collaborates with Authors, Wrenchers, Project leaders, Product design and Service Support Engineers globally, and the use of a variety of corporate systems and resources.
- Photograph equipment and or create graphics using 3D models for service information.
- Ensures all service information is created accurately, manages, and acts on dealer feedback
- Participates in process improvement efforts, and follows authoring standards.
Service Info Developer 1 - Chennai, India - Caterpillar
Description
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Description
The Technical Information Solutions (TIS) team within the Americas Distribution & Service Division (ADSD) creates and delivers technical parts and service information accessible via SIS and SIS2GO critical for the repair and service of Caterpillar products. Over 300,000 dealer and customer users depend on the information created, managed, and delivered by this team to identify and order Cat parts.
In TIS, the Service Information Specialist creates and maintains Service information for Caterpillar products.
Job Summary:
What You Will Do: