Customer Service Representative - Mumbai, India - Masflair

Description

Company Profile:A startup independent Luxuryfragrance house founded by a Woman Entrepreneur having over 25years of experience of leading India business with some of leadingglobal fragrance manufacturers.
Overview:

TheCustomer Service Representative plays a crucial role in theorganization by serving as the first point of contact forcustomers. This role is essential in maintaining customersatisfaction and retention as well as contributing to the overallreputation of the company.

KeyResponsibilities:

• Handle incomingcustomer inquiries via phone email andchat
• Provide accurate and timely information tocustomers
• Resolve customer complaints andissues effectively and efficiently
• Processorders returns and exchanges
• Assist customersin navigating company products andservices
• Maintain a high level ofprofessionalism and customer service at alltimes
• Collaborate with other teams to resolvecustomer issues
• Keep records of customerinteractions transactions and feedback
• Identifyand escalate priority issues
• Stay uptodate onproduct knowledge and companypolicies

RequiredQualifications:

• High school diplomaor equivalent
• Proven customer supportexperience or relevant experience
• Proficiencyin Microsoft Office and CRM systems
• Excellentcommunication and active listeningskills
• Strong problemsolvingabilities
• Ability to multitask and manage timeeffectively
• Empathetic and patientdemeanor
• Adaptability to handle variouscustomer personalities and situations
• Abilityto work in a fastpaced environment
• Attention todetail and accuracy

customerrelationship management (crm),time management,multitasking,customerservice,customer support,communication skills,empathy,attention todetail,communication,problem-solving,customersatisfaction,adaptability