IndiaMart - Client Relationship Manager - Gujarat, India - IndiaMart InterMesh Ltd

Description

• Lead and motivate a team of Client Service Representatives, fostering a culture of collaboration and high performance.
• Develop and implement client service strategies that ensure exceptional client experiences.
• Oversee project delivery, ensuring timely completion and adherence to client requirements.
• Proactively identify client needs and opportunities for upselling and cross selling solutions.
• Manage client relationships, acting as a trusted advisor and resolving any concerns promptly.
• Track and analyze client data to identify trends and opportunities for improvement.
• Develop and deliver client presentations and reports.
• Manage client service budgets and resources effectively.
• Stay up to date on industry trends and best practices in client service.

• Minimum of 5 years of experience in client service or account management (relevant industry experience a plus).
• Proven track record of leading and motivating teams to achieve ambitious goals.
• Strong leadership, communication, interpersonal, and negotiation skills.
• Ability to build and maintain strong relationships at all levels.
• Indepth understanding of client service best practices.
• A passion for exceeding client expectations and building successful partnerships.
• Excellent analytical and problemsolving skills.
• Proficiency in MS Office Suite and CRM software.