- Develop and maintain a comprehensive knowledge management strategy in alignment with our business objectives.
- Oversee knowledge content creation, categorization, and maintenance, ensuring its accuracy, relevance, and accessibility.
- Integrate knowledge management processes with other IT service management functions to enhance service delivery and efficiency.
- Foster a culture of knowledge sharing across the organization, encouraging collaboration and effective communication.
- Monitor progress by leveraging analytics to assess the impact, engagement, functionality and effectiveness of knowledge management strategy.
- Provide training and support to staff on knowledge management practices and tools to champion a knowledge management culture.
- 5+ years of current proven experience in implementing Knowledge Management strategies.
- Experience building KM programs in the technology industry or within technical groups within a large, global organisation.
- Experience communicating with and influencing senior leadership and framing discussions to gain valuable feedback and experience.
- Proven experience in leading teams to deliver impact.
- Strong understanding of IT service management and ITIL framework.
- Proven experience in a ServiceNow environment.
- Bachelor's degree in Information Technology, Business Administration, Library Science, or a related field.
- Relevant certifications in knowledge management or ITIL are advantageous.
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Knowledge Lead Manager - india, India - Keywords Studios
Description
Description
Keywords Studios is comprised of many individual brands, all with something unique to offer our clients. The studios are integrated into the Group by Service Line and use the operating systems and tools deployed by those services lines to ensure people and projects can operate across studios and across geographies.
For more info, please refer to
Job Overview:
As the Knowledge Lead Manager at Keywords Studios, you will oversee the Knowledge Management function within the IT department. This role involves developing and implementing strategies to capture, organize, and disseminate organizational knowledge, particularly within IT services. You will be instrumental in ensuring that relevant information is readily accessible, supporting informed decision-making, timely problem resolution, and promoting continuous learning.
Key Responsibilities
Requirements
Required Skills and Experience
Education
