process delivery specialist-lead to cash - Bengaluru / Bangalore, Chennai - IBM

Description

Your role and responsibilities

As Senior Process Analyst –Finance and Administration Delivery Order to Cash (O2C), you are responsible for processing Accounts Receivable - posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts. 

Your primary responsibilities include: 

• Analysis of receivable accounts, investigation of entries, and pulling audit prep work. 
• Involve in getting instructions, direct Debit run, rejection of Direct Debit, and Oracle updating. 
• Investigate unapplied payments, rectify them, and ensure proper allocation. 
• Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions. 
• Adhere to client SLA's (Service Level Agreements) and timelines. 

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

• Commerce graduate with a minimum of 3-6 years of experience in Order to Cash (O2C), basic accounting knowledge, and understanding of various accounting principles. 
• Hands-on expertise to increase cash application automation, increase touchless cash settlement, and reduce cash application complexity and instability across accounts assigned. 
• Prior experience in monitoring customer account statuses and results regarding cash application against defined critical metrics, goals, and objectives. 
• Proven experience in building and utilizing reports to analyze pertinent account information. 
• Experience in collaboration and negotiation with customers, sales field, and finance functions to achieve improvements. 
• Working knowledge to identify and implement action plans and process improvements with mentorship. 

Preferred technical and professional experience

• Proficient in MS Office applications and any ERP software as an end-user. 
• Ambitious individual who can work under their direction towards agreed targets/goals.  
• Ability to work under tight timelines and have been part of change management initiatives. 
• Actively engaging in team meetings to exchange information, with a proven ability to meet both individual and business metrics. 
• Enhance technical skills by attending educational workshops, reviewing publications, etc.