Lead - Automation & Operations Excellence - Life Insurance (10-12 yrs) - Mumbai, India - iimjobs

    iimjobs
    iimjobs Mumbai, India

    2 weeks ago

    Iimjobs background
    Full time
    Description

    Designation:
    Lead - Automation & Ops excellence

    Years of experience: 10 to 12


    Position description:
    Job Purpose


    To successfully lead and govern the automation initiatives for core operations function along with process improvement(s) & partner engagement initiatives (for channels e.

    g Banca/ Proprietary / New relationships etc) thereby enhancing service delivery & achieving partner loyalty

    Key Responsibilities -

    • To undertake innovative methods of process improvement(s) and launch projects enabling efficiency and enhanced customer experience
    • To train & govern Operations Project Managers on BAU projects delivery and ensure the project timelines are met
    • To undertake reviews through structured dashboards /reports to ensure timely and accurate project delivery
    • Collaborate with Stakeholders ( including users) to ensure accurate requirement is picked; appropriate prioritization done and timely delivery is achieved.
    • To undertake projects for partnership channels (Banca/ Proprietary / New relationship) and ensure service delivery is met at all times
    • To enforce project performance and governance in a consistent manner across the core operations function
    • To manage specific reviews and document key decisions w.r.t Automation projects in CCB or other related forums
    • To govern process for Scope, Risk, Quality, Team management with respect to the IT vendors involved in delivery
    • To conduct information security risk assessment wrt to function / processes and implement mitigation controls
    • Total Headcount (Direct / Indirect)
    Supervised: 2

    Specific Authorities (Financial & Non Financial)

    Financial

    • Approval on PO and Invoices based on designation mentioned in finance entitlement grid
    Non-Financial

    • Approve changes to solution(s) facilitating IT governance (PM tool)
    • Approve process changes within the Core Operations verticals
    • Sign off on new system developments in conjunction with Core Operations vertical heads
    Key Performance Indicators

    • Delivery Variance <= 20%
    • Quality Variance <= 20%
    • Budget Variance <= 10%
    • Process Variance = 0%
    Job Requirements

    Qualifications:
    Graduate or MBA with relevant domain (Life Insurance) experience and functional skill set of project management

    Functional Competencies

    • Ability to develop & manage large Processes
    • Understand technical aspects of technology and system development including UAT approach & data management
    • Bent towards Digitization, Automation, IT Infra and applications
    • Project Management & process understanding & training
    Behavioral Competencies

    • Business Acumen
    • Collaboration
    • Customer Centricity
    • Execution Excellence
    Key Interactions

    Internal


    All Operations and Support Functions:

    • Regular publishing of status of key project deliverable to all the Ops function heads
    • Facilitating business through process improvements and enhancing partner satisfaction

    Technology:
    Regular publishing of improvement KPI values to function head along with key project updates

    External

    Vendors:
    Facilitate interaction with the vendor during discovery and implementation stages of the enterprise project

    Partners:
    Liaising with Technology Partners to implementation of governance solutions