City Head - Bidhannagar - Exospace

Description

Job Overview:

We are seeking a highly experienced and dynamic professional to lead our city operations as the Head of City. As the head of the city, you will oversee the day-to-day operations, strategic planning, and growth of our coworking spaces within a city or region.

Key Responsibilities:

• Strategic Leadership:
• Develop and execute strategies for the growth and expansion of coworking spaces in the city.
• Identify and pursue new business opportunities, partnerships, and key relationships.
• Monitor market trends and competitor activities to ensure the company remains competitive.
• Operations Management:
• Oversee the day-to-day operations of all coworking spaces, ensuring efficiency and smooth functioning.
• Ensure that all spaces are properly maintained, with a focus on quality and customer satisfaction.
• Implement operational processes and best practices across locations.
• Team Leadership:
• Lead, mentor, and inspire the coworking operations team to achieve performance goals.
• Recruit, train, and develop a high-performing team.
• Set clear expectations and KPIs for team members and regularly evaluate performance.
• Customer Experience:
• Enhance the overall member experience by maintaining high-quality services, amenities, and community engagement.
• Address member concerns or issues promptly to ensure high satisfaction levels.
• Develop and implement member retention strategies to build long-term loyalty.
• Financial Management:
• Manage the city's budget, including P&L responsibility for coworking spaces.
• Drive cost-effective operations while meeting financial goals.
• Analyze financial reports and make adjustments to ensure profitability.
• Business Development:
• Identify and target new opportunities for coworking space expansion and strategic partnerships within the city.
• Network and engage with potential clients, business leaders, and entrepreneurs.
• Brand Building & Marketing:
• Work closely with the marketing team to develop and execute campaigns that attract new members.
• Represent the company at industry events, conferences, and networking functions.
• Reporting & Analytics:
• Prepare and present regular reports on city performance, growth initiatives, and other key metrics.
• Use data to make informed decisions regarding space utilization, member engagement, and market expansion.

Qualifications:

• Bachelor's degree in Business, Management, or a related field (MBA preferred).
• 7+ years of experience in operations management, ideally in a coworking or real estate environment.
• Proven leadership and team management experience.
• Strong financial acumen with experience managing P&L.
• Excellent communication, negotiation, and interpersonal skills.
• Strong problem-solving abilities and a strategic mindset.
• Knowledge of coworking space trends, technology, and best practices.
• Ability to work in a fast-paced, dynamic environment.

Preferred Skills:

• Proven track record of growing a business or a city-based operation.
• Knowledge of local real estate markets and regulations.

What We Offer:

• ESOP to the deserving candidates.
• Competitive salary and bonus structure.
• Professional development opportunities.
• Access to a vibrant coworking community.
• Salary range of Rs. 10 LPA to Rs. 17 LPA, based on experience and qualifications.