Customer Service Associate - Mumbai - confidential

    confidential
    confidential Mumbai

    6 days ago

    Full time Healthcare
    Description

    Description

    We are seeking a motivated and customer-oriented Customer Service Associate to join our team in India. The ideal candidate will have 1-3 years of experience in a customer service role and possess excellent communication skills. You will be responsible for assisting customers with their inquiries, resolving complaints, and providing information about our products and services.

    Responsibilities

    • Assist customers with inquiries via phone, email, and chat.
    • Resolve customer complaints and provide appropriate solutions in a timely manner.
    • Maintain customer records and update account information as necessary.
    • Provide product and service information to customers.
    • Collaborate with team members to improve customer service processes.
    • Escalate complex issues to the appropriate department or supervisor.

    Skills and Qualifications

    • 1-3 years of experience in customer service or a related field.
    • Strong verbal and written communication skills in English and local languages.
    • Proficiency in using customer service software and CRM tools.
    • Ability to handle difficult situations and provide effective solutions.
    • Strong attention to detail and ability to multitask.
    • Basic understanding of customer service principles and practices.

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