Remote Customer Technical Support Specialist(Night Shift) - Bangalore
7 hours ago

Job description
As a customer technical support specialist at TeamsWork, your role will involve providing dedicated support to customers through various channels such as chat, email, phone, and meetings. You will be responsible for gathering information about product usage and troubleshooting issues with empathy. Additionally, you will need to analyze bugs using logs and screenshots to provide workarounds or escalate issues as necessary.Qualifications Required:
- Previous experience in a customer support role
- Strong communication skills
- Ability to empathize with customers and provide effective solutions
- Proficiency in analyzing technical issues using logs and screenshots Join our team at TeamsWork to make a difference in the customer support experience As a customer technical support specialist at TeamsWork, your role will involve providing dedicated support to customers through various channels such as chat, email, phone, and meetings. You will be responsible for gathering information about product usage and troubleshooting issues with empathy. Additionally, you will need to analyze bugs using logs and screenshots to provide workarounds or escalate issues as necessary.
Qualifications Required:
- Previous experience in a customer support role
- Strong communication skills
- Ability to empathize with customers and provide effective solutions
- Proficiency in analyzing technical issues using logs and screenshots Join our team at TeamsWork to make a difference in the customer support experience
Similar jobs
You will be the first point of contact for our customers and yoga teachers ensuring they receive timely accurate and professional assistance. · ...
1 week ago
We are seeking a highly motivated individual to join our team as an EUC Corporate Hardware Coordinator and Customer Support Specialist. · Ability to work independently. · Flexibility to work remotely from home and on company premises in Bangalore. · ...
1 week ago
This is a customer-focused Support Specialist role at New Era Technology, · where you will provide timely, effective and high-quality technical and functional support to end users · while working in a fully remote environment. · About The Role We are looking for a customer-focuse ...
2 weeks ago
We are seeking a highly motivated individual to join our team as an EUC Corporate Hardware Coordinator and Customer Support Specialist. · This role will involve managing hardware activities for all GEO regions including coordination of hardware returns shipments replacements etc. ...
1 month ago
We are seeking an experienced Support Specialist to join our team, focusing on providing exceptional support to our customers via email and chat channels. · Minimum of 2 years of experience in Technical customer support, with a focus on email, chat & call (Google Meet & Zoom) cha ...
6 days ago
We are looking for a customer-focused Support Specialist to join New Era Technology on a permanent basis.The ideal candidate will provide timely, effective and high-quality technical and functional support to end users while working in a fully remote environment. · Act as the fir ...
2 weeks ago
The Support Specialist will manage clearing roaming related transactions between customers and clearing houses by reconciling and validating TAP IN and TAP OUT files received from customers. · ...
1 day ago
+We are looking for a Support Specialist to assist our customers with technical problems when using our products and services. Your responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. · + · + ...
2 weeks ago
+We are seeking an experienced Support Specialist to join our team, focusing on providing exceptional support to our customers via email and chat channels.You will become part of the Hiver support team, which is known for delivering best-in-class support and has a G2 rating of 9. ...
1 week ago
The IT Support Specialist is responsible for providing technical assistance troubleshooting hardware and software issues ensuring smooth day-to-day IT operations. · This role supports internal staff by resolving IT-related problems efficiently maintaining systems networks devices ...
3 weeks ago
This role involves managing clearing roaming related transactions between customers and clearing houses by reconciling and validating TAP IN and TAP OUT files received from customers and other DCHs. The incumbent will also ensure timely analysis and resolution of customer service ...
2 days ago
Perform L1.5 troubleshooting and resolution for infrastructure and application-related issues following knowledge articles. · years of relevant experience with the following skillsets for Leads - 4 years of relevant experience for Engineers. · ...
1 week ago
The IT Support Specialist will be responsible for managing and supporting Vyapi's IT infrastructure, · ...
3 weeks ago
This role is responsible for ensuring proper computer operation so that end users can accomplish business tasks. Duties and Responsibilities: · Field incoming help requests from end users via both telephone and e-mail in a courteous manner. · Document all pertinent end user ident ...
1 week ago
GSD is a leading provider of specialized IT managed services committed to delivering exceptional 24/7 support and operational excellence for critical business applications. We partner with innovative clients like Rakuten Mobile to ensure their platforms achieve maximum uptime and ...
1 month ago
Automation & Media AI Engineer - L3 Support Required. Mandatory skills include Automation workflow production support, Workflow monitoring, Incident and ticket management. · ...
1 month ago
L1 Technician serves as the first point of contact for users seeking technical assistance. · ...
1 week ago
As a Support Specialist, you will be the first point of contact for our customers and yoga teachers, ensuring they receive timely, accurate, and professional assistance. You will help improve our customer experience through active problem-solving, empathetic communication, and co ...
1 month ago
An Automation & Media AI Engineer - L3 Support Required. Mandatory skills include Automation workflow production support, Workflow monitoring, Incident and ticket management, Break-fix troubleshooting, Root cause analysis and End-to-end validation. · AWS certification · ITIL proc ...
1 month ago
+ +Provide first-line and second-line technical support for IT products resolving issues promptly to minimize business disruption troubleshoot and resolve software bugs system errors and performance problems for internal users or customers handle L2 support for multiple applicati ...
1 week ago
We partner with innovative clients like Rakuten Mobile to ensure their platforms achieve maximum uptime and optimal performance. Join our dynamic team and contribute to a fast-paced, high-impact environment. · About the Role:As an L2 Support Engineer, you will be a critical escal ...
1 month ago